mozilla.org
November 7, 2025
Brian Smith

Firefox Support for Organizations adds a new layer of help for teams and businesses that need confidential, reliable, and customized levels of support.

Increasingly, businesses, schools, and government institutions deploy Firefox at scale for security, resilience, and data sovereignty. Organizations have fine-grained administrative and orchestration control of the browser’s behavior using policies with Firefox and the Extended Support Release (ESR). Today, we’re opening early access to Firefox Support for Organizations, a new program that begins operation in January 2026.

What Firefox Support for Organizations offers
Support for Organizations is a dedicated offering for teams who need private issue triage and escalation, defined response times, custom development options, and close collaboration with Mozilla’s engineering and product teams.

Private support channel: Access a dedicated support system where you can open private help tickets directly with expert support engineers. Issues are triaged by severity level, with defined response times and clear escalation paths to ensure timely resolution.
Discounts on custom development: Paid support customers get discounts on custom development work for integration projects, compatibility testing, or environment-specific needs. With custom development as a paid add-on to support plans, Firefox can adapt with your infrastructure and third-party updates.
Strategic collaboration: Gain early insight into upcoming development and help shape the Firefox Enterprise roadmap through direct collaboration with Mozilla’s team.
Support for Organizations adds a new layer of help for teams and businesses that need confidential, reliable, and customized levels of support. All Firefox users will continue to have full access to existing public resources including documentation, the knowledge base, and community forums, and we’ll keep improving those for everyone in future. Support plans will help us better serve users who rely on Firefox for business-critical and sensitive operations.

blog.mozilla.org – Mozilla Add-ons Community Blog
Alan Byrne October 23, 2025

As of November 3rd 2025, all new Firefox extensions will be required to specify if they collect or transmit personal data in their manifest.json file using the browser_specific_settings.gecko.data_collection_permissions key. This will apply to new extensions only, and not new versions of existing extensions. Extensions that do not collect or transmit any personal data are required to specify this by setting the none required data collection permission in this property.

This information will then be displayed to the user when they start to install the extension, alongside any permissions it requests.

This information will also be displayed on the addons.mozilla.org page, if it is publicly listed, and in the Permissions and Data section of the Firefox about:addons page for that extension. If an extension supports versions of Firefox prior to 140 for Desktop, or 142 for Android, then the developer will need to continue to provide the user with a clear way to control the add-on’s data collection and transmission immediately after installation of the add-on.

Once any extension starts using these data_collection_permissions keys in a new version, it will need to continue using them for all subsequent versions. Extensions that do not have this property set correctly, and are required to use it, will be prevented from being submitted to addons.mozilla.org for signing with a message explaining why.

In the first half of 2026, Mozilla will require all extensions to adopt this framework. But don’t worry, we’ll give plenty of notice via the add-ons blog. We’re also developing some new features to ease this transition for both extension developers and users, which we will announce here.